Amazon Home Services: All you Need to Know to Become an AHS Pro

So you’ve heard of (nor not!) Amazon Homes Services (“AHS” for short) and wonder what’s the deal.  Well I’m here to explain from the Pro’s point of view the reality.

 

BACKGROUND

Amazon wants to dominate, well, EVERYTHING including providing services for the home like cleaning, installation of new TV, furniture assembly, etc.  They have two basic ways of achieving this: 1) hire employees to do this work or 2) contract out these services to local independent contractors.  They’ve chosen option 2.

By using local independent contractors, they save money because they don’t have to provide workers comp or pay employer-side taxes, and they also don’t have to worry if they have enough work to keep the employee busy.  By using an IC, they avoid all those things.

 

SIGNING UP

In order to be approved as a service provider (aka “pro”) you’ll need to provide them with a number of thigs:

– EIN

– Proof of liability/workers comp

– Evidence of several sites that have reviews of your work (Google, Yelp, Angies List, Home Advisor)

– AHS will complete a background check on YOUR COMPANY, and also ANY employee including you that will be assigned a job

 

HOW IT WORKS (FOR REAL)

After you’re approved (can take a month), how it works in reality is this:

1. You’ll download their seller app

2. In it, you’ll see the available jobs you can claim

3. If you don’t claim any jobs, you won’t get any jobs nor will you incur any fees

4. If you request a job, you may or may not win it (not sure if it’s based on your seller rating, distance, or just timing)

5. If you win a job, you’ll need to assign one of your pro-approved pre-screened technicians to it

6. The day before the job, inside the app you’ll click to send them a text notifying them of your estimated time of arriveal for the next day

7. Once you arrive, you click “Start Job” inside their app

8. Clean.

9. When finished, you’ll check out inside the app, the client will review the price, and sign off that it’s completed

10. You’ll take a selfie in front of their home, and also you must allow the app to use your location via GPS.  This is how AHS verifies that you cleaned the correct house, not some friend or random person.

11. Every two weeks, the completed jobs (minus their 20% cut) is deposited into your business checking account

I have taken an employee with me (or sent two) and as long as myself or one of the employees has gone through Amazon’s background check process you’re good.  I think that’s also the purpose of the selfie, to make sure it matches who you said would be going to do the cleaning.

The advantages of being a pro with AHS is that there are no “wasted” lead fees like with Home Advisor or Yelp or Thumbtack.  You are only charged a fee for jobs actually completed.  The other MAJOR advantage is that though the first cleaning goes through AHS (and they keep 20% off the top), you are allowed to leave the client your card and if they want further cleanings AMazon gives permission to book through you directly – you do NOT have to make them go back through AHS.

Some disadvantages are that sometimes the jobs are priced ridiculously low – like a 4,500 sf MOVE-OUT cleaning was priced at $150 (and that’s BEFORE they keep their 20%).  Now that’s a cleaning I would pass on, obviously.  But there are others that are closer to my target prices and I’ll request those.

Questions?  Come post them in our Facebook Support Group.

Visit https://services.amazon.com/selling-services/home.htm to start the process!

 

Visit the Facebook group to keep up on the upcoming webinars and release of the course, and join a great group of like-minded cleaners and cleaning company owners!

Alert

There’s an alert that there is an avaiable job.

Jobs to Claim

In this example there’s only one job available to claim, however if there were more than one they’d all be listed like this.  To see details of this job, click on it.

Job Details

This is a single page of details (continued on next slide) of the details for this particular job.  The customer offered three different time slots (they only are required to provide 1, but up to 3).  If you want this job, select any or all the time slots that you are available, and click the blue “request claim” button.

The price in red you see is the TOTAL PRICE charged to the customer, and if you successfully complete this job you will receive only 80% of this amount (AHS keeps 20% off the top remember?)

Job Details Continued

The bullet points for this job are longer, so this is the bottom part of the job details page.

Secrets Cleaning Coaches Don’t Want you to Know

With the release of the two Cleaning Up courses coming up in May and June, I thought I’d let you in on a little industry secret: all the cleaning industry coaches and programs/courses cover the same basic information.

So what makes one “worth” $9,000, another “worth” $3,000, and mine only “worth” $750?  

I don’t think it’s the content, or the methods (though they do differ a little)…no, it all boils down to two factors that make different programs priced differently:

          1. The presenting coach/author.

          2. The format of the program.

Many programs are simply videos that were recorded over a decade ago.  These videos certainly serve a purpose, but are stale at this point and may or may not address what it’s like being a business owner today.

Or, they offer systems and processes that only really fit commercial cleaning companies.

Or, the course presenter must have lots of “live” events each year to keep up the appearance that they are still relavent.  And these are expensive, and aren’t really appropriate for the truely beginner person.

The main difference between the Cleaning Up Courses (priced at $750 each) is the information is presented in clear, easy to digest modules that we do together over 8 weeks.  The “Solo track” course is perfect for the person who is brand spanking new, with no industry experience or knowledge (like I was in the beginning).       

Check out the secret other programs don’t want you to know: Four Essential Pillars Every Coaching Program Teaches – CLICK HERE.  Then decide what you’re willing to spend.  More expensive is not always better.

     

    Visit the Facebook group to keep up on the upcoming webinars and release of the course, and join a great group of like-minded cleaners and cleaning company owners!

    Cleaning Up Course: The Countdown Begins!

    The release of the two Cleaning Up courses is coming up in May and I thought I’d give a timeline:

    May 1    Webinar sign-up begins

    May 8    First Live Webinar (time TBA)

    May 9    Second Live Webinar (time TBA)

    May 15  Third/Fourth Live Webinars (times TBA)

    May 21  Last day to purchase either course and cart closes at midnight

     

    The purpose of the live webinars is for you to learn more in-depth what the two courses will cover, and ask questions about the course structure.  There will be at least 4 live webinars, so hopefully one will be at a time that works for you!  They will be recorded and posted here on the blog for you to watch if a live time doesn’t work for you.  

     

    Check out the detailed overview of what the two courses include – CLICK HERE.

       

      Visit the Facebook group to keep up on the upcoming webinars and release of the course, and join a great group of like-minded cleaners and cleaning company owners!

      Field Service Software Review (plus a “free” option)

      I’m pretty creative when it comes to using technology to make my life easier.  When I first started my cleaning business, I used Google Calendars to manage my multiple schedules for my cleaners.  It’s free, fairly easy to install on any phone (iOS or Android) and did I mention free??  Here’s a bit about how I used it:

      1. Create a gmail email for each cleaner.  I made them CleanHouseCincy1@gmail.com, CleanHouseCincy2 etc…
      2. I installed each calendar on my phone and on my desktop computer so I could view them all at the same time.
      3. I installed them onto my employees smart phones.
      4. When I needed to add a cleaning onto a schedule, I simply created an appointment with details like Name, address, phone number.  IN the notes section I added details like “3 hour budget, skip the basement” or whatever.
      5. On Google calendar you can also make the appointments recurring (so weekly, bi-weekly, etc).
      6. My employees could also use the calendar to see in advance of when a good day to schedule personal dr appointments would be.  They could add a dr appointment onto the calendar and I’d see it on my end too.
      7. Then for time tracking, I had them download a time tracking app (there are many) that they used to clocking/out, and the app would email me the details each day.
      8. Other than maybe spending $5 to purchase the app, this is essential a free option.

      When I got to the point of 6 cleaners, though, my screen looked like a multicolored nightmare that I couldn’t easily see where openings were.  I knew I needed a “professional” field-service software solution, so looked at a few.  I tried out 4 for their “free trial” period, and eventually landed on Service Fusion (affiliate link).  I created a video within my Facebook group that goes over the features of both Google Calendar (free-ish) and using a professional platform like Service Fusion.

      Some of the features that I LOVE LOVE LOVE about Service Fusion are:

      • Clearly laid out grid for the schedule.  Click HERE to see my dispatch page
      • I can create a job with all the details and make it recurring.  Click HERE to see what a job looks like.
      • From there, I can make the job a recurring job.  Click HERE to see the repeating options.
      • Also, I have the ability to add reminders which is a HUGE WONDERFUL thing that reduces no-shows and all but eliminates late-cancellations.  Click HERE to see what our reminder options are.

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      Visit the Facebook group to view the video and join a great group of like-minded cleaners and cleaning company owners.

      What’s your Kryptonite?

      What’s your Kryptonite?

      We allllll struggle with something in our work, I’m no exception.  My kryptonite seems to be focusing on one thing at a time.  I have about a dozen different projects in my head and I want to attack them all at once but we humans are notoriously not good at multitasking, no matter what we may believe LOL.

      Before continuing on with a generic email series, I thought I’d ask what things you might struggle with.  PLUS, I’ll give you my “Complete Guide to Getting 15 Top-Quality Online Reviews in ONLY 2 weeks” for free.

      Learning about which of the following would really help you out (it’s ok to click on more than 1 or even all lol!):

      • Basics: how to clean a home, what tools to use, insurance needs
      • Clients: finding them, persuading them to hire me, how to handle payment
      • My Fees: how much should I charge, how to raise my prices, justifying my prices, should I offer lower price ever?
      • Back Office: how to keep good records, Schedule clients, keep track of everything, report income, taxes
      • Advanced: when to expand and hire, who to hire, subcontractors vs employees, should I buy company cars, should I expand and do different types of cleanings (commercial, PCC)
      • Marketing: what’s the best way to market, what are different ways to market, how to find clients, who are best “ideal” clients, how much to spend on marketing, how to calculate return on investment in marketing
      • ALL of the above!

      Thanks for sharing your needs with us!